Return Policy

At OPAVIOC, we want to ensure your complete satisfaction with your purchase. We understand that there may be times when you need to return a product, and we aim to make the process as straightforward as possible. Please review our return policy below:


1. Contact Us:

To initiate a return, please contact our customer support team and provide your order number and the reason for the return. We may also request that you take photos of the product, so please have them ready.


2. Return Period:

Our return policy lasts 30 calendar days from the date an order is delivered. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


3. Refund Process:

If you choose to return a product, we will provide a full refund for the product's purchase price, less any applicable shipping and packaging handling fees.


4. Restocking Fee:

We do not charge a restocking fee as long as the following conditions are met:

The product is in its original packaging.

The product is complete and in like-new condition.


5. Consumable Accessories:

Please note that consumable accessories that have been used are not eligible for return.


Return Instructions:

After contacting us and receiving an RMA number, follow the return instructions provided by our customer support team. Please ensure that the product is securely packaged to prevent any damage during return shipping.


Refund Processing Time:

Once we receive your returned product and verify its condition, we will process your refund within 5 working days.


Contact Information:

For any questions or concerns related to returns, please feel free to contact our customer support team.

We value your business and are committed to providing you with high-quality products and excellent customer service. If you have any further questions or require assistance with your return, do not hesitate to reach out to us.